Terms & Conditions

When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by contacting you on your phone or mobile number and sending you an email or SMS summarizing the details of your order, Postal address & available quantity of each item. (“Order Confirmation email or SMS”). The contract between you and us is formed at the point when you reconfirm the order and send the order reconfirmation email or SMS in respect of those items mentioned in your email or SMS.

The customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Hours of Operation
Working Hours:
Monday to Saturday: 10:00 am – 6:00 pm Weekends and Holidays:
Sunday and Public Holidays

Musk AL Mahal business working days are Monday to Saturday, excluding holidays
SMS Orders and Customer Care Phone Number
0312 9234844(Only SMS)
Disclaimers

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. The intention of Musk Al Mahal is that all information on the website should be as accurate and up to date as possible. However, Musk Al Mahal cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

All delivery times are estimates only, some products may take longer due to circumstances beyond our control.
Our Customer Care and Service Centre will contact you with expected delivery days and time upon receipt of your order.

Please note some products may take longer due to shortages from the manufacturers. Our call center will advise you of this upon receipt of order.
The customer must retain a copy of transaction records and our policies and rules.

Product Availability
At Musk Al Mahal we carry stock holdings of products at our Distribution Centre to ensure speedy delivery of your ordered items. However, under certain circumstances if a product is unavailable, the customer will be informed about the same.

Prices
Products are invoiced in Pakistan Rupees. Delivery is charged extra. Please refer to Delivery Information on this site for details. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased at any other store or by any other means. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Changes in Price and Availability

Musk Al Mahal may change the price of any item on the site from time to time as it sees fit. Prices are subject to change without notice. Musk Al Mahal will not issue refunds in the event that a price decrease occurs after a customer has made a purchase. Musk Al Mahal does not guarantee that any item will be in-stock or that any item will continue to be carried. Selection of inventory will change as Musk Al Mahal sees fit and is subject to change without notice.
What do I need to know when receiving my order?
Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with our Customer Care easier and more pleasant and will help expedite any transactions.

Upon receipt of your new merchandise, please inspect it carefully as to its contents and condition.

All claims for damaged or missing items MUST be reported to Musk Al Mahal immediately.

In the event your package arrives damaged, it is the responsibility of the customer to contact Musk Al Mahal and inform about it. Musk Al Mahal will then investigate the matter and authorise either a full refund or replace the unit if the claim or complaint deems fit.
All packaging MUST be retained until the problem has been resolved. Please DO NOT damage the manufacturer’s packaging.

Payment
You pay cash for the items which you order Online at the time of delivery.
We accept cash payments only, no cheques etc.

Delivery
Please note that if you order number of order for delivery to the same address, those may be dispatched separately and we cannot guarantee delivery of all the items on the same day. We take every effort to dispatch items on time. If we are unable to deliver the items within our normal timeframe, we will inform you about the same well in advance on your registered email address or SMS

For most products, we commit an estimated delivery timeframe of 1 to 4 working days, however, this may stretch anywhere between 15 to 20 days (or more in rare cases) depending upon the ordered items and also the delivery address. Nevertheless, in all cases we do commuincate on your registered email address or SMS about the estimated delivery timeframe within 2 to 4 working days of placing the order.

Cancellation fee (if applicable) will be deducted prior to refunding the amount. If the items are not delivered within the time period we specify in the Order Confirmation Email or SMS, please contact our Customer Care Department quoting the order number contained in your Order Confirmation Email or SMS. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. After this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.

Product Information
The hampers and gift boxes photographed may contain varied contents as they are subject to availability.
Musk Al Mahal Online Sale Department
0312-9234844